FAQ

Hot Stuff Studios questions

Do you have regular hours?

Yes, we are open Thursday - Sunday from 3- 8 pm

How do I book a shopping appointment?

Shopping appointments are available for members of our Patreon. Join here.

Are you looking for more artists?

At this time, we are not taking new artists as we make some transitions for our lease. Follow us on IG to stay posted on our next artist call. 

Are you hiring?

No, we just opened and do not have the means to hire staff right now. We hope that might change in the future.

You Are Hot Stuff questions

What are your earrings made from?

Our earrings are made from a durable polymer clay and sometimes mixed with other media, such as resin, tassels, thread, shrinky dinks, wire, or other upcycled finds.

Where do you source your materials?

Where possible, we always shop locally-owned or other small businesses and source supplies + packaging from artisans on Etsy. All products are mailed in compostable Kraft packagings.

How long until I receive my order?

All items (except commissions) ship within 3-5 business days. Commission pieces may take up to 2 weeks to ship from your consultation. We support USPS! Priority mail shipping time may vary given COVID-19 delays, holidays, and other factors beyond our control. 

What is your refund policy?
Sorry, we don't offer refunds. However, if your order arrived damaged or you have other issues, please contact us. We're happy to replace damaged goods, potentially with alternative products for out-of-stock options.

     

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