FAQ

Hot Stuff Studios questions

Do you have regular hours?

Yes, we are open Wednesday - Sunday from 12- 6 pm

How do I book a shopping appointment?

Shopping appointments are available Wednesday - Saturday. Book yours here.

Are you looking for more artists?

Yes, we are always looking for more artists, but can not always guarantee capacity for all items. We are currently looking most for home decor pieces.

Are you hiring?

No, we just opened and do not have the means to hire staff right now. We hope that might change in the future.

You Are Hot Stuff questions

What are your earrings made from?

Our earrings are made from a durable polymer clay and sometimes mixed with other media, such as resin, tassels, thread, shrinky dinks, wire, or other upcycled finds.

Where do you source your materials?

Where possible, we always shop locally-owned or other small businesses and source supplies + packaging from artisans on Etsy. All products are mailed in compostable Kraft packagings.

How long until I receive my order?

All items (except commissions) ship within 3-5 business days. Commission pieces may take up to 2 weeks to ship from your consultation. We support USPS! Priority mail shipping time may vary given COVID-19 delays, holidays, and other factors beyond our control. 

What is your refund policy?
Sorry, we don't offer refunds. However, if your order arrived damaged or you have other issues, please contact us. We're happy to replace damaged goods, potentially with alternative products for out-of-stock options.

     

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